Refund & Returns Policy
30-Day Money Back Guarantee
30-Day Money Back Guarantee
Not satisfied? We'll refund you in full — no questions asked, within 30 days of receiving your order.
How to Request a Refund
1
Contact us by email
Send an email to
[email protected] with your order number and the reason for your return (optional).
2
We confirm your return
We'll reply within 24 business hours with a return address and instructions.
3
Send your items back
Return the products in their original packaging within 14 days of our confirmation. Return postage is at your cost unless the item is faulty.
4
Refund processed
Once we receive your return, we'll process your full refund within 5–7 business days to your original payment method.
Conditions
- Return requested within 30 days of receiving your order
- Products returned in original condition and packaging where possible
- Opened products are accepted under our 30-day guarantee
- Items must not be deliberately damaged or misused
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us at [email protected] with a photo. We will offer a full refund or free replacement, including return postage costs.
Your Statutory Rights
This policy does not affect your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. You have a statutor